Ability to disconnect the Citrix identity provider (CIP) once another IdP has been configured

Some customers have requested the ability to centralize Citrix Cloud identity and access management through their identity provider of choice and, afterward, to disconnect the Citrix identity provider (CIP) from the Identity and Access Management console page.

Once a full administrator has been added to their identity provider of choice and all CIP administrators have been removed, the customer has the option to disconnect CIP.

Note: CIP acts as an emergency access (or "break glass") identity provider in the event your identity provider of choice is unavailable to authenticate Citrix Cloud administrators. Deleting CIP removes this safeguard. If you can't authenticate with your identity provider of choice, you will need to initiate an account recovery process with Citrix Support. This process could take several days.