Enhancements to Session launch diagnostics

April 30, 2024

Enhancements to Session launch diagnostics

CLOUD STATUS

     Now Available
Director/Monitor Console

In continuation to the Session launch diagnostics (preview) launched for our DaaS customers, we are happy to provide experience improvements to the preview, making it easier to deduce the causes of Citrix session failures.
Earlier, IT admins using the Monitor tool in Citrix DaaS could use Session launch diagnostics (preview) to search for unique failure errors, i.e. transaction-ID provided by their users. They could get all the logs for the session in a convenient download and then parse through them to spot the offending components and the error codes. They could look up the error code in our documentation to find its description and recommended resolution steps.
We have now improved the functionality in Citrix Monitor, so IT admins now need not parse the logs to deduce potential issues using Session launch diagnostics (preview). We have improved the experience so that, now in Monitor when a search for a failed session's transaction-ID is done:
• We visually show the component(s) involved in trying to establish the session. We highlight the component(s) which failed and show the last generated error code.
• Additionally, now you no longer need to manually look up the error code in our documentation to see remediation details. Now, clicking the "Learn more about the error" link will take you directly to the specific content section.