Diagnose session failures with user name

August 18, 2023

Diagnose session failures with user name


    Now Available
Director/Monitor Console

Session launch diagnostics helps IT admins understand why a session might have failed for your user by aggregating all the information you need in one place. You can also track and report each session failure independently, and we’ve compiled an exhaustive library of error codes to help you understand what went wrong and what you can do to resolve the problem.

Since launch in April 2022, we have been continually improving the feature. Adding visualization improvements and quick links for error codes from UI to make resolution easier. But there was a dependence for admins to get from end-users, the 32-bit transaction ID from error message generated by Citrix. Now DaaS Monitor has made improvements to enable admins to use of Session Launch Diagnostics when they don't have a transaction ID, by allowing admins to search for failed sessions by username. You can search for a user name, and select a session to triage from a list of failed sessions that the user attempted to launch over the last 48 hours. The Session Launch Diagnostics page shows the details of the failed session. It lists the exact component and stage where the failure occurred. For more information, see the Session Launch Diagnostics article.