Support Ticket changes in the Citrix Cloud Console
To provide administrators the most feature rich experience for viewing and creating support tickets from within the Citrix Cloud (CC) console, the Support Ticket options are changing.
The Support Tickets console menu option will redirect administrators to the My Support site to manage support cases directly. For customers with a support entitlement, the "Open a ticket" console button and help menu option (which redirects to the My Support site today) remain unchanged. See the Citrix Product Documentation site for more information. However, for customers without a support entitlement, the "Open Tickets - View All" tile will no longer be available.