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A Zombie session alert mail is generated when a new machine with zombie session is detected in the environment in a 15 mins interval. Alert mails are sent to full administrators who have enabled email notifications in Citrix Cloud. Re-alerting on the same machine is done only if the same abandoned session persists on the same machine for over 24 hours from the initial detection.
Clicking View machines displays the Self-service view filtered with the list of machines containing Zombie Sessions. Here, Failure Count represents the number of session failures that have occurred in the selected interval. The Last Failure Type and Reason help root cause reasons for machines containing zombie sessions.
You can disable the Machines with Zombie Sessions alert from the Alert Policies tab.