What's new and upcoming with Citrix technology and features

Options to open and view support tickets through the Citrix Cloud console are changing. For some customers, the option to view tickets through the console will no longer be available. If you have a support entitlement, you can view and manage support tickets through the My Support site. 

Insights on overloaded machines are available on the User Experience dashboard.

Previously, using the Session Recording service required a Session Recording 2203 or later deployment. Starting with this release, you can connect Session Recording servers to a 1912 LTSR deployment in the Session Recording service.

Session Recording service is enhanced to support the ability to archive and delete recordings. This can help you manage your recordings in a more effective way.

With this release, the display resolution and DPI scale values set in the Citrix Workspace app match to the corresponding values in the virtual apps and desktops session.

Citrix introduces REST APIs to release expired cloud service licenses that help you to manage licensing in Citrix Cloud. IT administrators can use the Citrix cloud licensing APIs for enterprise customers and partners with on-premises Citrix Virtual Apps and Desktops or Citrix DaaS.

Citrix Cloud displays license usage for different Citrix DaaS Standard for Azure license entitlements.

The Machine Statistics page now includes information on Machine States. The States tab shows the timeline of Machine Aggregated State and Machine Power Category plotted at 15 min intervals for the last 24 hours. 

This new functionality brings to the Citrix Cloud interface some of the key metrics, such as process CPU and memory usage, AD call latency, and CBP/NFuse/STA metrics. The feature also adds per-provider connectivity checks, which can alert admins to issues and, in future, can include service-specific information for each component of the Cloud Connector.

Starting with this release, Citrix Workspace app allows splitting of composite USB devices.